Leisure and hospitality
Demand and consumer expectations are fundamentally changing the outlook for the hospitality and leisure sector.
And in a sector highly sensitive to economic and competitive market conditions, organisations need to be innovative to reverse the recent downward trend and achieve future growth.
According to the Hospitality 2015 report from Deloitte, social media is crucial for hotel operators to manage the impact on their brands; as is the use of technology to drive bookings through proprietary websites, but also in the development of applications and websites for mobile devices to meet consumer demands.
How can Azzurri help?
Exploit social media: Adding SMS, email, instant chat and social media to the contact centre can streamline communication and drive down costs. Integration with web sites can automate booking confirmations, and reconfirm bookings close to the date to minimise no-shows. Savvy SMS based marketing campaigns are also proven to drive up sales and build strong customer relationships. Find out more »
Go mobile: Organisations can leverage mobile apps to provide customers with the latest seasonal offers, information on new locations/services or refurbishments to drive mobile bookings and improve the personal customer experience. Find out more »
Maximise investment: Even in an improving market picking up, ICT leaders need to sweat assets and drive down operational costs where possible.
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Opting for a proven managed service provides financial savings from day one, with fixed fees for technology management and support, as well as transparent communication costs and built-in technology refreshes.
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Consolidating data, voice and mobile requirements with one organisation delivers significantly better value.
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Replace the voice network with a single solution that leverages VoIP to drive down costs.
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Or leverage the drop in mobile costs to replace the fixed voice infrastructure.
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Flexible financing can enable a smooth transition from an outdated voice and data infrastructure to a new IP infrastructure.
Find out more »
Links
Leisure Week: www.leisureweek.co.uk
Institute of Hospitality: www.instituteofhospitality.org
Deloitte Hospitality 2015 Report: www.deloitte.com/