Operations and facilities
Azzurri's Operations Director
The recent global crisis has magnified the need for operations to be as efficient and effective as possible. As operations leaders strive for ITIL standards and process improvement, the starting point is to align with the organisation's strategies and then partner with IT to make sure that infrastructure and applications support the operations strategy.
From a customer service perspective, Operations leaders face the challenge of bringing together operational, delivery and service functions that must evolve with ever-shifting customer demands.
My peers are constantly assessing new architectures, technologies and applications that can enable appropriate quality standards, more efficient processes and better customer service. We're discussing the advantage of using unified communications and collaboration applications to respond to increasingly complex customer requests and emergencies.
Like every other part of the organisation, Operations leaders are facing budget and resourcing pressure in parallel with the demand for improved and innovated performance.
Burning questions
- How do your customers contact you?
- How do you respond to customer emergencies?
- How well do your implementation and support teams collaborate and communicate?
- What are the key risks of your organisation's operational delivery?
- How do you gain customer feedback and monitor risk?
- How do your customers contact you?
Get in touch to talk to us about your challenges »
Sean Whetstone, Head of IT Services, Reed Specialist Recruitment
Consolidating to one managed services supplier means that when, for example, you open a new site there is a lack of blame culture and greatly improved communication amongst the project team.