IT Support

A single point of contact for IT Support for your business critical communications services

Azzurri IT support protects your infrastructure, your applications and your people.

We have over 300 people dedicated to first line IT Support, escalation, remote monitoring and planning for things that can affect your communications services – like strikes, weather and emergencies. That’s nearly half of the Azzurri workforce dedicated to service and IT Support.

Enterprise communications estates are a complex blend of technologies and services, and as a managed service provider we’re the single point of contact for help and IT Support across the board.

We provide support through a contract that sets out your support choices and the Service Level Agreement that protects your business critical communications services. Find out more about our Support Services »

Prevention is smarter than cure

Azzurri’s approach to service is proactive and preventative. Our Network Operations Centres (NOCs) monitor your communications infrastructure and services to identify and tackle potential problems before they turn into real problems.

Virtual service desk – national service desk for voice, data and mobile

Azzurri strives to make dealing with us as simple and efficient as possible.  That’s why we have a single, unified system for all support and customer service issues for voice, data and mobile services.    All of our agents are multi-skilled to help with any inquiry, whether it’s around contracts, resource management or IT Support issues.  Our team operates 24/7/365 and there is always a real person available to deal with any enquiry.

At Azzurri it is our capability and effectiveness that sets us apart from the rest.  Our processes all adhere to best practice ITIL standards, with continuous review of customer satisfaction to improve future performance.

We work closely with our technology partners to ensure our agents are trained and accredited to the highest standards.  All calls, whether change, upgrade or fault, are logged and managed through to completion and assessed as par t of our ongoing drive for quality service.

National engineer team; local response

With our NOCs and helpdesks, most support requests can be handled remotely. But if you do need on-site help, an engineer will visit within the timeframes of your SLA. 

Of all the independent managed service providers in the UK, Azzurri has the largest team of engineers accredited across suppliers like Cisco, Avaya, Mitel, Siemens and HP.

This means whatever system you have, we can support it. It also means we support estates that incorporate multiple suppliers. This is a common requirement for IT strategy today – the integration of multiple technologies and services, as IT leaders seek to avoid ‘rip and replace’ costs, and also to blend together the strengths of leading technologies.

Passionate about service

Azzurri is passionate about the service provided and we monitor the quality of service and IT Support to ensure we adhere to the highest standards. We continually measure customer satisfaction and outcomes after each contact and over the course of the relationship through quality satisfaction surveys.

The true test of customer satisfaction with IT Support is of course customer advocacy, and in this respect, we continue to score extremely highly.