Articles
Read the latest articles and comment for business leaders and IT decision-makers from Azzurri and our key partners.
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The IT industry excels at creating new and confusing buzzwords for what is essentially the same thing: a mobile device policy that allows employees to connect their personal smartphones or tablets to an organisation’s network, so they can be used for both business and private use.
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Most contact centres are already facing the challenge of effectively integrating the new and diverse communications channels - but these emerging channels often require different agent skills sets and organisations need to utilise the appropriate channels to communicate with their customers relevantly, intelligently and in a timely manner.
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After 18 months of licking their wounds, BlackBerry has launched their counter-offensive into enterprise market that Apple, Google and now Microsoft have been steadily eating into. But are the BB10 devices game changers for enterprise IT leaders?
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Video Conferencing (VC) isn’t a new technology. It’s a topic on which IT leaders have been bombarded with hype for years. So why is 2013 any different? Here we list the top five objections we’ve encountered from IT leaders and our rebuttals.
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Severn Trent Water CIO Myron Hrycyk talks about overcoming the key challenges his business was facing. In this video, Mr Hrycyk outlines his role in driving the technology forward to ensure it supports their business objectives including mobilising the workforce, improving customer service and increasing staff efficiency.
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IT will increasingly become a commodity and the Bring Your Own Device culture will become the norm meaning the IT Department as we know it will become obsolete, according to CONNECT! keynote speaker Peter Cochrane. Dictating what tools and equipment your staff must use going forwards may even result in a productivity penalty.
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BYOD is 2012's most hyped technical term, but despite the hype it remains something of an enigma. The barrage of information around the potential benefits and pitfalls is often contradictory and IT leaders are struggling to pick fact from fiction. Here we highlight six new things we learned at CONNECT!.
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Azzurri’s annual CONNECT! event is attended by IT leaders, industry visionaries and technology experts, and it delivers practical insight from the coalface, let’s people make useful contacts and serves up a substantial plate of food for thought.
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As with all emerging trends there has been a flurry of research into “how” BYOD should be implemented, along with vendors with vested interests obfuscating the market with unhelpful hype. Here we aim to find out what your peers really think about BYOD.
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Azzurri's BYOD Matrix offers a high level view of the benefits and potential challenges of these three distinct BYOD strategies for various affected stakeholders across your business.