White papers

Azzurri and their partners share their expert opinions and knowledge on a wide range of technology topics

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Industry

Topic/Solution

Maximising the outbound contact centre
In this guide we offer Azzurri’s best practice tips to help you get the maximum results from your outbound activities, make best use of your contact centre resources and increase customer satisfaction and revenue. PDF/Adobe Acrobat - 156 KB
Azzurri's mobile device buyers guide 2013
With so many mobile phones available right now, choosing the right device for your mobile workers can be a difficult decision. This guide explains the choices on offer and the most important considerations when selecting a business device for your mobile workers. PDF/Adobe Acrobat - 287 KB
Enterprise networks guide
This whitepaper investigates four key enterprise networking trends and evaluates the challenges they pose, but also the opportunities they create. PDF/Adobe Acrobat - 113 KB
Seven contact centre challenges - and how to solve them
Azzurri has picked the brains of contact centre leaders to uncover what they see as some of the biggest issues facing them today. Here we’ve highlighted seven pressing concerns and asked our Contact Centre Practice experts to investigate both the challenges and opportunities they represent. PDF/Adobe Acrobat - 214 KB
BYOD decision makers' guide
Decision makers' guide: developing a Bring You Own Device (BYOD) strategy PDF/Adobe Acrobat - 243 KB
Enhancing clinical mobility and efficiency through beside computing technology
Unlocking the benefits of dual purpose patient entertainment and clinical point-of-care solutions. PDF/Adobe Acrobat - 182 KB
Contact centre of the future: Agents
Part 2 of a series of three guides looking at the Contact Centre of the Future. This guide examines how empowered agents will help increase customer satisfaction and boost your contact centres' effectiveness. PDF/Adobe Acrobat - 136 KB
Contact centre of the future: Customers
Part 1 of a series of three guides looking at the Contact Centre of the Future. This guide explores the evolution of your customers and how their changing profile, expectations and demands will dictate the strategy and success of your business. PDF/Adobe Acrobat - 131 KB
Contact centre of the future: Technology
Part 3 of a series of three guides looking at the Contact Centre of the Future. This guide outlines the technologies in today's and tomorrow's contact centres and looks at how they are changing evolving. PDF/Adobe Acrobat - 183 KB
The Global Mobile Workforce Report, Q2 2012
Understanding Mobility Trends and Mobile Usage Among Business Users - Brought to you by Azzurri and iPass. PDF/Adobe Acrobat - 2746 KB