Unified communications

From unified Document Management to Enterprise Mobility, VoIP, Business Collaboration and Conferencing to unified Contact Centre Solutions

What is UCC to you?

There are plenty of opinions about what Unified Communications means. Technology vendors tend to talk about Unified Communications within the context of their own products. As a managed service provider with an objective view of the entire communications landscape, Azzurri's view of UCC is broader.

The application layer enabling innovation and business transformation

Gartner
Distinctions in Unified Communications and Collaboration Will Disappear by 2013.

For us, Unified Communications is the bringing together of all communications services, to create a seamless communication experience for your employees and customers. For example - give your people one identity, one number, one voicemail box, one inbox for all kinds of messages…then make this unified experience independent of device and location, and always switch to the lowest-cost option for every bit of contact.

The ultimate in Unified Communications is to have all elements integrated into one managed solution delivered under a single commercial agreement. This can be approached over time, working to a Unified Communications roadmap with tactical waypoints implemented according to the value they deliver.

There is no 'one size fits all'. When we plan a Unified Communications solution, we work with you to map out your technology status quo, and to understand what kind of work your people do and how and where they do it. From this blueprint, we recommend the best combination of services and applications for a Unified Communications solution that delivers ROI and business benefit.

What do the analysts say?

Business end-users typically treat the Unified Communications components – voice, messaging, conferencing, instant messaging/presence, applications, clients, social networks and collaboration tools – in silos. They can no longer work this way as Unified Communications represents a fusion of different communications cultures and work styles. The artificial separation they are used to will become a thing of the past. (Jeff Mann, research vice president at Gartner)

What happens if existing Unified Communications offerings don't fit your needs?

Azzurri has a communications application development team dedicated to integrating and innovating Unified Communications solutions, building in additional functionality onto available offerings utilising the major vendors including Avaya, Cisco, Mitel.

Find out how this can be addressed with Azzurri Innovations »