What is a UCC Solution?

The drivers and benefits for Unified Communications Solutions depend entirely on your objectives as an organisation

Unified Communications and Collaboration (UCC) solutions rely on voice and data services being converged into a single IP network. Many of our customers are taking the next step and integrating their mobile networks into the IP network too.

Unified Communications Solutions phase 1 could be raising the intelligence of your IP telephony platform with applications like one number reach, unified messaging, and presence.

Unified Communications Solutions phase 2 could be integrating mobile communications with your IP network, so just one device is needed to facilitate both fixed and mobile communications.

At its heart, UCC enables organisations to become more lean, innovative and competitive:

• Increase agility, responsiveness and improve customer service
• Reduce costs through operational efficiencies and streamlined processes
• Save time through efficiency and by extending the reach of working time and tools
• Cut carbon emissions by reducing travel
• Standardise user experience across devices.

There’s no single compelling event pushing organisations to UC. Instead there’s a range of specific challenges that exist.

Azzurri UCC solutions help our customers to be more agile, reduce operating costs, drive greater employee productivity and satisfaction, and enhance collaboration and customer service.

Find out how Azzurri worked with City & Guilds to develop a cost effective UC solution and consolidate their suppliers >>