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Azzurri

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Azzurri Innovations

Azzurri Innovations is the software house and integration arm of Azzurri Communications and home of the Callmedia and Azzurri Agent Assistance Suite products.

With more than 250 customers throughout the UK, Azzurri Innovations’ Callmedia products have been associated with innovation in customer contact technology for more than 15 years. Key milestones have included:

  • Integration with social media sites such as Facebook since 2008
  • Mobile integration through SMS into the contact centre since 2005
  • Fully automated inbound / outbound blending since 2003
  • Genuine multi-channel blending combining interactions from the telephone, web and email since 2001
  • High-performance Ofcom and DMA compliant outbound predictive dialling since 1999
  • Highly scalable and simply integrated CTI since 1996

In 2011, Azzurri Innovations is proud to announce the introduction of Callmedia 5.0 bringing genuine skills-based collaboration to the contact centre for the first time – another Innovation in Customer Contact.
To learn more about Callmedia 5.0 and Expert Contact, contact us to arrange for a demonstration and to discuss how Azzurri can make your contact centre work better.