Customer stories

Delivering your business outcomes.

Azzurri has a wide variety of customers, from large enterprises and consumer brands, to public sector organisations running essential services that we all rely upon.

Here are a just few examples of how we go beyond expectation to help our customers to achieve and exceed the outcomes they want.

North Yorkshire County Council and Azzurri ensure the Tour De France gets off without a hitch.

Gavin Booth, Service Manager at North Yorkshire County Council said, “With millions of people having come to North Yorkshire to watch the Tour De France race, we inevitably saw a huge spike in inbound calls during this very busy period. With the eyes of the world on Yorkshire and the locals embracing this historic sporting event, it was essential that we were able to ensure that it passed off seamlessly and our communications infrastructure from Azzurri had to be up to the challenge. I’m glad to say it all worked beautifully.”

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Aircelle’s managed print solution reduces their overall printing time by 60% - saving their employee’s time and making them more productive.

Steve Simpson, IS manager at Aircelle said “To put it bluntly, printing was failing the business in some areas. Given our long-standing relationship with Azzurri and their proven expertise at finding solutions for us in the past, we approached them to find a resolution to these challenges."

"Azzurri has always delivered the support that we need while also remaining proactive in offering up new ideas on how to improve our service. I never need to worry about our printing requirements because I know Azzurri takes care of it entirely.”

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Azzurri achieves 100% call reliability for the University of Central Lancashire during their demanding clearing period.

Frank Wadmore, Networks and Telecoms Manager at the University of Central Lancashire said “We consider our working relationship with Azzurri to be second-to-none, largely because we have been working with the same engineers at Azzurri for many years now since the initial VoIP telephony deployment in 2009. This has resulted in a collaborative partnership between UCLan and Azzurri where our teams work closely together to solve issues quickly and efficiently."

"Given the strength of our working relationship and their proven expertise in the area, Azzurri was a natural choice for building our new contact centre. The contact centre is light years ahead of where we were previously and will serve us well during Clearing for many years to come.”

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Endsleigh Insurance achieves £1.3m in operational savings as a result of a Workforce Optimisation contact centre project with Azzurri.

Phil Baker, Head of Operational Change at Endsleigh said “We knew that becoming a multi-channel organisation would require the whole of the business to be behind the vision at every step, and Azzurri understood this too. Azzurri understood that our needs go beyond the technical requirements and were more than open to taking on the responsibility of ensuring the project was well received by the wider business.”

“They helped us to involve the workforce at the very beginning so that they would be comfortable with the changes being proposed and didn’t feel we were imposing a ‘Big Brother’ style regime to watch over them. Azzurri helped our people to see the benefits that better planning would have on them, such as fewer last minute requests for overtime, a more even distribution of the overall workload and fairer holiday booking procedures, among many others. The results couldn’t have been better. Instead of agents accepting the new processes begrudgingly, they are now real advocates of them!”

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