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Read the latest articles and comment for business leaders and IT decision-makers from Azzurri and our key partners.

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Azzurri Communications: 2016 predictions

2016 technology predictions.

We asked a number of Azzurri’s technology experts for their predictions on what changes we’re going to see in the IT landscape in 2016. After gazing into their crystal balls, here are the top 10 predictions.

Cloud cultural challenges

Cultural changes when moving to the cloud.

Here Azzurri’s CTO Rufus Grig outlines five cultural adjustments that organisations need to make in order to fully embrace the shift of a range services to the cloud and to unlock the benefits.

State of the market: Printing costs may still be accounting for up to 3% of turnover for many UK businesses

Managing paper documents in a digital economy.

Although businesses increasingly operate in a digital world and process information electronically - paper documents still play a crucial role. It’s essential to understand end-users’ needs and wants and how these can contrast with those of decision-makers. Read our recommendations for those considering new or upgraded document handling solutions.

Multi-channel Contact Centre Research 2013

Contact centre checklist - part two

You may think you’re running an efficient and cost effective contact centre, but there’s always room for improvement when it comes to the customer experience! Here we highlight five more key contact centre features you should be using.