Webinar recording: 5 Key Features of Call Centre Design

Customer demand is changing. People want to be able to use different channels in any place at any time – with an expectation of fast resolution. Watch our recorded webinar, hosted by Call Centre Helper, on how to design the contact centre to maximise the customer experience including experts from Azzurri and Mpathy Plus.

The topics discussed include:

  • Employing effective multichannel strategies
  • Achieving a single view of the customer
  • Delivering a consistent customer experience
  • Streamlining customer interactions
  • Self-service
  • First contact resolution
  • Delivering accurate information
  • Top tips from the audience.

Watch the recording here